Clear terms, plainly written.

Booking & payment

Individual sessions and classes are booked through WellnessLiving. Payment is taken at the time of booking, by credit card or e-transfer. Your spot is confirmed as soon as payment goes through — you’ll get a confirmation email from WellnessLiving right away.

If there are any changes to the schedule, we will let you know as soon as possible.

Cancelling or rescheduling a session

Life happens — just give us 24 hours notice and you can reschedule or cancel any session at no charge, right from your WellnessLiving account or by emailing us.

Cancellations with less than that notice, or missed sessions without notice, are charged in full. However, exceptions can be made on a case by case basis.

Class passes & expiry

Class passes are valid for 2 weeks or 1 month from the date of purchase depending on whether you purchased a 2 week kick-start or a 1 month pass. Passes are personal to you and can’t be extended — if something big comes up (injury, surgery, travel), talk to us and we’ll work something out.

Memberships & how to cancel one

Memberships renew monthly with no minimum commitment. To cancel, email us with 30 days’ notice — no phone-tag, no fine print. Your membership stays active through the end of the notice period and you keep access the whole time.

Alternatively, you can pause your membership for up to 4 weeks per year.

Refunds

Kick Start intro ($39.99)

Refundable before the first session.

Memberships

No refunds on the current period; cancellation takes effect next cycle.

Health & safety

New clients complete a short readiness questionnaire (PAR-Q) before their first session. Where it’s appropriate, we ask for clearance from your doctor — and we always work alongside your healthcare provider, never instead of them. Tell your coach about any injury, condition, or change in your health, any time; programs adjust to you, not the other way around.

Privacy

We collect only the information we need to coach you well: your contact details, health and fitness information you share with us, and the booking and payment records held in WellnessLiving (payments are processed by WellnessLiving — we never see or store your card number). We use it to run your sessions, passes, and membership, and to send you the emails you’ve asked for, like weekly updates. We never sell your information, and we never share it except with the services that make the business run (WellnessLiving, our email provider) or where the law requires it. Want to see, correct, or delete what we hold? Email bfit@fitnessworksforwomen.ca and we’ll take care of it.